Refund policy

Effective date: 25 January 2026

Because flowers are fresh, seasonal, and perishable, we handle concerns through replacement or store credit whenever reasonable.

Change of mind

We do not offer refunds for change-of-mind purchases.

Cancellations & changes

  • Orders can be cancelled or modified before we start preparing your arrangement.

  • Once preparation has started, cancellations may not be possible.

  • For urgent changes, please contact us as soon as possible.

Quality issues (damage or freshness concerns)

If your order arrives damaged or in poor condition, please contact us within 24 hours of delivery and include:

  • your order number, and

  • clear photos of the full arrangement and any damage.

If the claim is approved, we may offer (at our discretion):

  • a replacement (full or partial),

  • store credit, or

  • a refund (only when replacement is not feasible).

What is not covered

We are unable to offer replacements/refunds for:

  • natural variations in colour, bloom stage, or seasonal substitutions,

  • minor bruising during transit that does not affect overall presentation,

  • wilting caused by heat exposure after delivery or delayed collection,

  • incorrect address/recipient details provided at checkout,

  • deliveries accepted by reception/concierge or left as requested by the customer.

Substitutions (seasonal availability)

Flower varieties may change due to seasonal supply. We will aim to match the overall style, colour palette, and value. Substitutions may be made with equal or greater value blooms.

Australian Consumer Law

This policy operates alongside your rights under the Australian Consumer Law.

Contact

Email: hello@quietbloom.com.au